Lehigh Valley Health Network hiring Senior Technical Development and Support Analyst in Allentown, PA | LinkedIn (2024)

Join a team that delivers excellence.Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

SummaryBuilds and supports technologies to serve business needs. Participates in the full development lifecycle for team technologies and projects. Administers and supports automated systems via the construction and testing of technologies within area(s) of specialization. Partners with senior developers and application architects to identify the business needs and appropriate technical solutions.

Job Duties

• Assists the business in determining the best technical solutions for issues/processes and how they can/should be integrated with other business and technical systems/processes.
• Develops detailed business work plans for analysis, testing system upgrades, modifications, and enhancements.
• Evaluates the configuration, implementation and maintenance of the technical requirements for the current development, staging and production environments.
• Analyzes work processes, feasibility of medium to large project requests, and troubleshoots operational problems.
• Develops, plans and executes thorough and complete test scenarios and plans.
• Assists in developing technology standards.
• Coordinates resources required for task completion.
• Serves as a direct liaison to functional process owners and subject matter experts.
• Completes tasks by due dates or documents variances and alerts management.

Minimum Qualifications

• Bachelor’s Degree Information Sciences and Technology or related fields or
• number of years experience as defined in the Work Experience Preferred
• 4 years progressive experience in Information Technology or a related Healthcare field
• Attention to detail and ability to assess business problems and develop feasible alternative solutions.
• Ability to work well in a team environment and to be self-motivated and self-disciplined.
• In depth knowledge of processes of assigned area(s), applications, and technologies.
• Effectively deals with multiple and changing priorities.
• Ability to complete projects with minimal supervision and/or direction.
• Must be able to visit multiple business and education locations. (Dependent on employment location)

Windows Server Management

• General experience – 5+ years.
• Experience with Active Directory and Group Policy management.
• Strong knowledge of DNS/DHCP and IP subnetting concepts.
• General server management for current Windows OS; building and maintaining
• Experience with installing/supporting software such as antivirus, monitoring/alerting tools, and Security agents.
• Independent troubleshooting ability and initiative to resolve problems correctly

Virtualization/Storage Admin

• General experience – 5+ years.
• Direct experience with VMWare, current versions, required.
• Knowledge of SAN platforms, enterprise storage, direct management a plus but general concepts required.

Citrix

• General experience – 5+ years.
• Supporting and maintaining Citrix PVS and/or MCS environments – 5+ years.
• Supporting and maintaining large scale Citrix XenApp/XenDesktop environments – 5+ years.
• Supporting and maintaining multiple StoreFront environments – 5+ years.
• Supporting and maintaining Citrix NetScaler ADC or similar load balancing technology – 5+ years.
• Supporting and maintaining Citrix NetScaler remote access solutions – 5+ years.
• Design and manage highly complex “Citrix Virtual Apps and Desktops” infrastructures, with an emphasis on delivering multi-user shared desktop platform and seamless applications.
• Manage and support solutions within Citrix Cloud to drive the organizations cloud initiatives.
• Manage and support the migration and lifecycle of Citrix components for on-prem and cloud environments.
• Proactively improve or automate management processes using PowerShell or other scripting methods.
• Implement high-impact changes to improve user experience, operational efficiency, and support processes.
• Manage multiple data centers; active / active GLSB NetScaler environment and effectively plan and deploy updates and firmware upgrades.
• Attention to detail and can provide documentation updates to SOP’s.
• Desire to keep knowledge current as technologies change and evolve.

Physical DemandsLift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circ*mstances require.

Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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About LVHNLVHN hospitals in the Lehigh Valley are the only hospitals in the region to have received Magnet® recognition five consecutive times since 2002. This prestigious recognition from the American Nurses Credentialing Center demonstrates our commitment to nursing excellence and quality patient outcomes. LVHN is home to five clinical institutes. Each serve as a hub for innovation, collaboration and education. Our institutes include Lehigh Valley Topper Cancer Institute, Lehigh Valley Heart and Vascular Institute, Lehigh Valley Institute for Surgical Excellence, Lehigh Valley Fleming Neuroscience Institute and Lehigh Valley Orthopedic Institute. LVHN is also home to Lehigh Valley Reilly Children's Hospital, which is the only children's hospital in the region. This hospital gives our community access to more than 30 pediatric specialties, Children's ExpressCARE locations and a dedicated Children's ER.

We've been consistently recognized by U.S. News & World Report as the top hospital in the region and among the best in the state. We're also Great Place to Work-Certified™, which means an overwhelming majority of our colleagues have a positive experience at LVHN.

These designations tell you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN's core values - Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.

Vaccination Requirements

Individuals are required to adhere to all LVHN vaccination policies in effect at the time of hire. Employees will be subject to pre-employment drug and alcohol testing. Please note that safety sensitive positions cannot test positive for marijuana or its metabolites, medical or otherwise.

Equal Opportunity Employer

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Req ID: wd-JR101305