Jex - Recruitment for scaling businesses hiring Application Support Engineer in Abu Dhabi Emirate, United Arab Emirates | LinkedIn (2024)

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Jex - Recruitment for scaling businesses hiring Application Support Engineer in Abu Dhabi Emirate, United Arab Emirates | LinkedIn (1)

Application Support Engineer

Jex - Recruitment for scaling businesses Abu Dhabi Emirate, United Arab Emirates

Jex - Recruitment for scaling businesses Abu Dhabi Emirate, United Arab Emirates

1 day ago

Jex - Recruitment for scaling businesses hiring Application Support Engineer in Abu Dhabi Emirate, United Arab Emirates | LinkedIn (3) Jex - Recruitment for scaling businesses hiring Application Support Engineer in Abu Dhabi Emirate, United Arab Emirates | LinkedIn (4) Jex - Recruitment for scaling businesses hiring Application Support Engineer in Abu Dhabi Emirate, United Arab Emirates | LinkedIn (5)

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Application Support Engineer : Night Shift

15-20kaed + Benefits

Responsibilities:

  • Collaborate with development and QA teams to bridge the gap between business and front office operations.
  • Provide both onsite and remote support to users as required.
  • Create automated tools and scripts to optimize backend infrastructure.
  • Execute automated scripts to standardize routine daily activities and checks.
  • Provide support, monitoring, enhancement, and operation of financial trading platforms and other in-house applications during the night shift.
  • Administer monitoring tools to ensure applications are available and running efficiently, promptly identifying and addressing any outages or risks.
  • Troubleshoot trading and core applications, as well as specialized applications, end-to-end.
  • Follow service delivery and incident management procedures based on ITIL standards, including escalation protocols when necessary.
  • Assist in identifying gaps and providing fixes in the support and service management framework.
  • Coordinate and apply changes, updates, patches, and releases to applications.

Requirements:

  • Minimum of 3 years of experience in user support
  • Familiarity with DevOps tools like Puppet, Docker, Bamboo, Terraform, Kubernetes
  • Experience supporting applications on both Windows and Linux platforms.
  • Experience with low latency, high-frequency environments is advantageous.
  • Strong customer service focus.
  • Understanding of TCP/IP, SSL, and network technologies.
  • Scripting experience in languages such as C++, C#, Java, Python, PowerShell, Ruby
  • Familiarity with system tools and protocols
  • Attention to detail and a focus on completing tasks accurately and thoroughly.
  • Experience with PostgreSQL and other heterogeneous database technologies is beneficial.
  • Knowledge and exposure to cloud technologies are preferred.
  • Excellent written and verbal communication skills.
  • Effective collaboration skills and the ability to synthesize diverse viewpoints within a team.
  • Experience with Windows and Linux servers in virtualized, cloud, and bare metal environments.
  • Experience with Forex and equity trading applications and platforms is advantageous.
  • Familiarity with PostgreSQL, MySQL, DB2, and MS SQL database technologies is a plus.
  • Strong problem-solving skills with the ability to analyze and resolve issues creatively and effectively.

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Engineering, Information Technology, and Customer Service

  • Industries

    Software Development, IT System Training and Support, and IT Services and IT Consulting

Jex - Recruitment for scaling businesses hiring Application Support Engineer in Abu Dhabi Emirate, United Arab Emirates | LinkedIn (6) Jex - Recruitment for scaling businesses hiring Application Support Engineer in Abu Dhabi Emirate, United Arab Emirates | LinkedIn (7) Jex - Recruitment for scaling businesses hiring Application Support Engineer in Abu Dhabi Emirate, United Arab Emirates | LinkedIn (8)

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