Welcome to Hartford HealthCare! Our onboarding website is here to help you navigate your first day with all the information you need to succeed.
Before orientation — Upload your badge photo ASAP
Upload a photo for your Hartford HealthCare badge.
Please be sure to submit your photos at least 1 week before your start date. Doing so helps to ensure your badge will be ready for pickup on your first day.
If you are unable to submit a photo, connect with or visit your organization’s badge office before your start date. We can also work with you on your first day to take a photograph.
Explore helpful photo hints
HHC Badge Offices
Backus Hospital
326 Washington St, Norwich, CT 06360 (120 Lafayette Building, 2nd Floor Suite 211)
M-F 8:00 a.m. to noon and 12:30 p.m. to 3:30 p.m.
Email: WWBHBadging@hhchealth.org
Phone: 860.889.8337 ext. 6957
Charlotte Hungerford Hospital
540 Litchfield St, Torrington, CT 06790 (Memorial Building 1st Floor)
M & W 7:30 a.m. to 11:30 a.m. and T & TH 1 p.m. to 4 p.m. or by appointment
Email: CHHBadging@hhchealth.org
Phone: 860.496.6720
Hartford Healthcare Medical Group
Email: HHCMGBadge@hhchealth.org
Phone: 860.972.7670
Hartford Hospital and The Institute of Living
560 Hudson St, Hartford, CT 06106 (Hartford Hospital’s Education Resource Center - Room 118)
M-F 7:30 a.m. to 4 p.m.
Email: HHPhotoIDandParking@hhchealth.org
Phone: 860.972.0129
Parking Info for Hartford Hospital colleagues
Midstate Medical Center
435 Lewis Avenue, Meriden, CT 06451 (2nd Floor Cornerstone Pavilion)
M-F 9 a.m. to 10 a.m. and 12 p.m. to 1 p.m.
Email: MMCBadging@hhchealth.org
Phone: 959.257.9241
Natchaug Hospital
Email: natchaugbadging@hhchealth.org
Phone: 860.456.1311 ext. 6594
Rushford
Email: RushfordBadging@hhchealth.org
Phone: 860.593.3319
St. Vincent’s Medical Center
2800 Main Street, Bridgeport, CT 06606 (Public Safety Control Center, 1st Floor)
M-F 7 a.m. to 4 p.m.
Email: SVMCBadging@hhchealth.org
Phone: 203.576.6000
The Hospital of Central Connecticut
100 Grand St, New Britain, CT 06052 (Public Safety Office)
M-F 8 a.m. to 4 p.m.
Email: HOCCBadging@hhchealth.org
Phone: 860.224.5444
Windham Hospital
112 Mansfield Avenue, Willimantic, CT 06226 (Public Safety Office - ER Entrance)
M-F
Email: WindhamBadging@hhchealth.org
Phone: 860.456.9116
All others: HHC System Support Office, Hartford HealthCare Rehabilitation Network, Hartford HealthCare at Home, HHC Independence at Home, Jefferson House, Cedar Mountain Commons, Mulberry Gardens, The Orchards, Southington Care Center
560 Hudson St, Hartford, CT 06106 (Hartford Hospital’s Education Resource Center - Room 118)
M-F 7:30 a.m. to 4 p.m.
Email: HHPhotoIDandParking@hhchealth.org
Phone: 860.972.0129
Before orientation — Save time: Present your identity & work authorization paperwork (I-9)
Every employer is required by federal law to complete an employment eligibility form (also known as an I-9) to verify your identity and your authorization to work in the United States.
This is a two-step process.
- The first step is to complete the online Equifax section through your onboarding portal after electronically signing your offer letter.
- The second step is verification of your identity. This can be completed up to one month before your start date, but not any sooner. This requires you to provide proof of your eligibility to work as defined by the list of acceptable documents.
You may complete this requirement by choosing one of the following options:
- Schedule a Virtual I-9 Verification Appointment for a video conference with a member of the Human Resources (HR) team and upload your identification document(s) directly to our secure site (Preferred option, most flexible)
- Bring your identification document(s) in-person to a designated Hartford HealthCare HR location during office hours
- Bring your identification document(s) and complete at the in-person orientation
Please note: Completing the I-9 verification process for your new position must be completed within 3 business days from the start of your employment to allow you to work. This is a requirement for all new and returning colleagues, regardless of the amount of time that has passed from previous employment with HHC.
You have three options to complete the in-person requirement:
Option 1: Virtual I-9 Verification Appointment
- Schedule a video conference appointment with a member of our HR Team.
- Once you schedule an appointment, you will be automatically redirected to a secure site to upload photos of your documentation. Please upload front and back photos as directed. Access the secure site.
- A Zoom link will be sent via email fromHartford HealthCare I-9s (via Calendly) upon confirmation of booking the appointment (Step 1). You do not need a Zoom account to join, however video capabilities are required to confirm your identity. You must complete step 2 before meeting with us; Your I-9 can only be completed virtually if you meet with HR for this final step.
Please emailHHCI9s@hhchealth.orgwith questions.
Option 2: In-Person I-9 Verification at HHC HR Location
Bring your acceptable documents in person to one of the following locations during designated business hours before orientation. You may visit any in-person location you choose, regardless of work location. Choose from the list of acceptable documents.
Hartford HospitalTuesdays from 9 AM - 12 Noon Human Resources |
Backus HospitalPlease usehttps://calendly.com/eastregionhr/i9-verification to arrange an appointment during the following times: Tuesdays from 10 AM to 11 AM Appointment Only: Human Resources – Main Entrance *If the hours of availability noted above do not work for you, please email EastRegionHR@hhchealth.org to schedule an appointment. |
St. Vincent’s Medical CenterTuesdays from 9 AM to 12 noon Cancer Center entrance, Level 4, Breast Center |
Charlotte Hungerford HospitalMondays & Thursdays, 8:30 AM to 12 noon Human Resources Department |
The Hospital of Central ConnecticutTuesdays from 1pm to 4pm To set up an appointment or make inquiries, please email Human Resources Department at CentralRegionHR@hhchealth.org Human Resources |
Bradley Memorial HospitalPlease use https://calendly.com/bradley_southington_i9verification/i-9-verification-appointment to arrange an appointment during the following times: Wednesdays from 12 PM to 2 PM Appointment Only: Sign in at Information (Rear Entrance) |
Natchaug HospitalThursdays from 1 PM to 3 PM* Human Resources |
Option 3:Bring your acceptable documents to Day 1 of orientation
HR Colleagues will be on-site at the Day 1 Orientation at the Oakdale Theater to assist you if you were unable complete your I-9 prior verification to starting with us. Please make sure you bring a current photo ID, along with the list of acceptable documents.
Please be aware that an I-9 verification for your new position must be completed within 3 business days from the start of your employment to allow you to work. If you do not complete your I-9 within this timeframe, your local HR team will work with you to remain compliant. Delays in submitting documentation may place your employment at risk.
Before you start — Complete all remaining pre-employment requirements
If you have not already, you must complete all pre-employment steps before orientation.
If you do not finish all the steps, you cannot start work. This includes but is not limited to:
- Online onboarding forms (tax forms, confidentiality agreement, etc.)
- Medical clearance requirements as determined by occupational health
- Any other job-specific or entity-specific requirements as shared by your recruiter
As a reminder, if you are no longer able to start employment as originally planned and need to discuss changing your start date, please contact your recruiter.
Orientation — Day 1
Prepare for a fun and exciting first day, where you will be introduced to Hartford HealthCare and the core values we live by.
Don’t forget, you cannot start orientation unless you have completed all of the steps above (except for your I-9, which can be completed at the Oakdale).
Day 1:
- 8:00 a.m. – Registration begins.
- Please arrive between 8:00 a.m. - 8:30 a.m. to register, enjoy refreshments and continental breakfast.
- 9:00 a.m. – Program begins. Enjoy a fun-filled day: HHC cultural immersion, relationship building, knowledge sharing, food, giveaways, resource fair and more.
- 2:45 p.m. – Program ends.
- Attire: Business casual
Day 1 Starts here:
The Toyota Oakdale Theatre
95 S Turnpike Rd, Wallingford, CT 06492
NOTE: Do not enter on Cook Hill Road, this is an exit only.
Toyota Oakdale Theatre | Wallingford, Connecticut
Free Parking in front of the building. Attendants will be on site to direct you.
Oakdale Theatre Parking Map
Not feeling well?
- If you are not feeling well and are experiencing any of the symptoms listed here, do not attend orientation at the Oakdale Theatre or report to work. Contact your recruiter to review next steps.
- If you have tested positive for COVID-19 within ten days prior to your start date, please report your positive test here. A Colleague Health nurse will call you to discuss next steps.
What to expect:
- Masks are encouraged and welcome at orientation! If you would like a mask but do not have one, a mask can be provided.
- The Oakdale Theatre experience is on one floor with accessible entry and seating
- Private rooms are available upon request for nursing mothers
- Lights will be dimmed throughout the day
- Presentations include multiple speakers using microphones
- Multiple screens, including a very large screen for presentations, are part of the program
- Speakers to project sound are stationed around the venue
- All facilities are ADA accessible. Assistance will be provided when necessary
- A continental breakfast and buffet lunch will be provided. Assistance will be provided when necessary
- Gluten-free and vegan options are available. Please ask the servers.
- Temperatures may fluctuate throughout the day. Please plan to dress accordingly
- Pet therapy and security dogs may be on-site during the event
- For everyone’s safety and security, the Oakdale Theatre’s safety protocol will be followed for orientation. Bags up to 12” x 6” x 12” are allowed on-site and will be searched prior to entry. Bags that are not clear will be subject to additional search.
If you have questions or would like to request an accommodation specific to orientation at the Oakdale Theatre, please contact hhcorientation@hhchealth.org in advance of the scheduled orientation day. Each request will be reviewed in advance to provide support and accommodation as necessary.
What to bring:
- If you have completed all the above pre-employment requirements, just bring yourself
- If you have not completed I-9 verification, you must bring accepted documentation found here
- If you are running late or if any other unforeseen circ*mstance arise, please contact your recruiter
Orientation — Day 2
Day 2 starts on your home computer, where you will complete 8 hours of learning.
The morning will be a live Zoom facilitated session. The remainder of the day will be online learning which can be completed at your own pace (through our learning management system, HealthStream).
Day 2 starts at 8am with a live facilitated Zoom session:
- Join meeting - https://hartfordhealthcare.zoom.us/j/5539024544
- Click “Open Zoom Meetings” in the dialogue box.
- If you don’t see the dialogue box, click “Launch Meeting”.
- Once the Zoom meeting launches, enter your first and last name and click “Join” to join the meeting. Click “Join Audio by Computer”.
- Preferred audio is computer and microphone. If you do not have computer audio, you can dial in: 1.646.876.9923. Enter 5539024544# when prompted. Mute computer.
Make your Day 2 virtual experience successful from the start:
- Log on to a computer 10-15 minutes before the start of the class to test your audio and camera.
- Make sure you are in a safe and quiet environment so you can be in the moment during class.
- Your audio should start on mute and your camera should be on.
- Remember that this is a professional online meeting with your new employer. Make sure that your background and your attire are appropriate. We ask that you keep your cameras on throughout the Zoom sessions.
- Find more Zoom tips
It is important you use a computer and not a mobile device (smartphone, tablet, etc.) to help avoid technical difficulties.
Your online courses, which should be taken in this order, are:
- HHC Learning Management System Training
- H3W Leadership Behaviors Attestation
- High Reliability Organization (HRO) Attestation
- HHC Required Learning
- HHC End of Day Wellness Checklist
Need help? Have questions? Find answers fast here >>
Log in to complete this training
Afterwards, you will come back to a live facilitated zoom session at 2:30 p.m. here:https://hartfordhealthcare.zoom.us/j/5539024544
Make sure to pace yourself. Day 2 is designed to take 8 hours to complete. You may find that the courses take a few minutes longer than expected, but we still want to make sure you stop working after your full, 8-hour day.
If you are not done with your courses after 8 hours, don’t worry. Just save your work and stop for the day. When you arrive at work, please let your manager know that you have some assignments to complete from your remote orientation.
Not feeling well?
If you are not feeling well and are experiencing any of the symptoms listed here, complete Day 2 if you are able, and contact your manager to discuss next steps.
If you have tested positive for COVID-19 after your start date, please report your positive test here. A Colleague Health nurse will call you to discuss next steps. Contact your manager and follow the current HHC guidelines.
Live Zoom
8:00 am - 8:30 am
Welcome Back
8:30 am - 10:30 am
HHC Safety Starts With Me - Building a High Reliability Organization (HRO)
Online Training
10:30 am - 2:30 pm
Online Learning
30-minute Lunch and Stretch
Live Zoom
2:30 pm - 3:00 pm
Final check in
Online Training
3:00 pm - 4:00 pm
Finish Online Learning
Prep for Day 3
Orientation — Day 3 and beyond starts in your new department
Before your first day in your respective department, make sure you have completed all required pre-employment documentation and virtual learnings.
If these steps are complete, then you are ready for your local onboarding!
The following resources can be referenced after you have system access which you will receive from your manager during your first week. Be sure to come back to this page after you have received your system access/HHC credentials.
You’ll need to do this to get paid and keep your personal information, like your mailing address, up to date.
- Log in and familiarize yourself with HR Express
HR Express is the place you will go to set up direct deposit, view your paycheck, update your personal and work data and more. Learn to use it now and it will be your best friend forever. - Set up direct deposit
Do this in your first couple days of work so you can get paidfast. You will use HR Express to set up direct deposit during your first couple days at work. Learn more - Visit and familiarize yourself with HHC Connect
This is HHC’s intranet, your one-stop shop to find everything you need to work and support your family. If HR Express is your BFF, HHC Connect will be like your extended family! HHC Connect
You will be able to do all of this from your mobile device once you have system access and learn to use two-factor authentication.
Not feeling well?
If you are not feeling well and are experiencing any of the symptoms listed here, contact your manager to review next steps.
If you have tested positive for COVID-19 after your start date, please report your positive test here. A Colleague Health nurse will call you to discuss next steps. Contact your manager and follow the current HHC guidelines.
Continuing Education Credits — Get credit for your orientation time
Hartford HealthCare is happy to support your Continuing Education (CE) needs through the CE Team in Academic Affairs.
We are accredited by Joint Accreditation for Interprofessional Continuing EducationTM. Currently, we are able to provide accredited education for physicians, nurses, social workers, pharmacists, and psychologists, dependent on the specific credit the planners requested. All other participants receive a certificate of completion towards professional licenses and certifications.
Which New Colleague Orientation (NCO) Classes are Eligible for CE Credit?
Classes in NCO that are eligible for CE credit include the following, for a total of 6.75 hours:
- Well-Being
- Advancing Equity and Cultivating Belonging
- Safety and Your Role
- High Reliability Organization (HRO)
- H3W Leadership Behaviors
- HHC Required Learning
- Human Experience Behaviors
Claim Continuing Education Credit for NCO
HHC uses an online website called CloudCME to manage all CE credit. If you would like Continuing Education hours for attending New Colleague Orientation, please follow the steps below:
- AFTER you receive your HHC Network Credentials and email address
- WITHIN 28 days of New Colleague Orientation
1. Log in to our website athttps://hhchealth.cloud-cme.com using your HHC Network Credentials (the username and password you use to log in to Epic, Outlook, or Kronos)
- Do NOT create an account using your personal email as this will create multiple issues in locating your credits later on
- This is best done using a device other than your cell phone
- CloudCME works best with Google Chrome
2. Complete the following fields in your CloudCME profile
- First Name
- Last Name
- Degree
- Professional Designation (choose ONE only)
- First name on badge (only your first name)
- Mobile Phone Number
- HHC Location
- Medical Specialty (you can enter more than 1, such as Nursing and Oncology)
- Department
3. Save your profile
4. Text your HHC email address to the CloudCME Attendance Line at 844.962.4001 to confirm your account and mobile phone are paired
- PRO TIP: Save this number as a favorite, as you will use it to record your attendance at any CE activity across HHC
5. Complete the evaluation for CE credits or scan the QR Code
- Make sure you have completed Steps 1-4 first
- You must complete this evaluation if you would like CE credits
Where Do I Find the Continuing Education home page?
- Make https://hhchealth.cloud-cme.com/default.aspxa favorite on your computer or mobile device
- Find us on the Intranet!
Learn More About Continuing Education at HHC
- Explore our home page
- Email us at ContinuingEd@hhchealth.org to be directed to the appropriate team member or resource
- “How Do I …?” Continuing Ed Tools and Resources
- AccessCT License Renewal topics and classes
- Access MATE Requirements and Classes for DEA License Renewal
Learn more — Optional resources to help you hit the ground running!
Learn more about HHC’s benefits
Hartford HealthCare offers a comprehensive benefits program to meet your needs. Some benefits you will need to enroll in, while others are provided automatically at no cost to you. You are eligible for benefits if the standard hours for your position are 24 hours or more. This allows you to enroll in medical, dental, vision and other insurance coverage. There are also benefits available to all colleagues, regardless of your standard hours. These include a 401k retirement account and our Colleague Assistance Program (which provides free counseling and other emotional support).
Other resources to help you learn about our benefits are the 2024 Benefits Guide, 2024 Benefits Plan Comparison Chart, and the Benefits Provider Networks documents.
- 2024 Benefits Guide
- 2024 Benefits Plan Comparison
- Benefits Provider Networks
Important: If you want benefits, you must enroll within 31 days of your start date. Benefits become effective on the first day of the month following your start date. If you miss this deadline, the next time you can enroll is during open enrollment for the following year, unless you have a life event such as marriage or loss of coverage elsewhere.
Test your knowledge with an expanded version of Benefitz.
We heard a lot about H3W Leadership Behaviors
Want to learn more? Listen to our H3W Leadership Behaviors podcast:
Episode 1with Talent Development Consultant Rhonda Papallo (16:37 minutes)
Episode 2with Senior Vice President of the Hartford HealthCare Community Network Eric Smullen (14:53 minutes)
Episode 3with Vice President of Health Equity for Hartford HealthCare Sarah Lewis (15:00 minutes)
Podcast QR Codes: